A queue is a maths problem, not a catering problem. One line serving forty guests an hour collapses at scale; four mirrored lines serving the same menu never form one. So we duplicate, never lengthen: identical stations, identical menus, captains balancing the flow between them.
Coffee goes to tables
The longest conference queue is always coffee. Our fix is old-fashioned: urns stay backstage, and floor staff pour to tables and standing clusters. Twelve pourers beat two baristas every time.
Stagger by session, not by announcement
Releasing a thousand people at once builds a queue whatever you do. We release by section — nearest rooms first — with five minutes between waves. The last wave arrives to short lines and hot food.
The result at our largest service so far: a thousand covers, longest recorded wait four minutes, and a client who now quotes that number back to us in every brief.
